Privacy Policy

Overview

Palm Keys Marrakech ("Palm Keys", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website, submit a contact form, or communicate with us via WhatsApp.

We never sell your personal information. We use data only to respond to inquiries, provide property management services, improve our website, and operate our business professionally.

1. Information We Collect

We may collect the following categories of information:

• Contact details — such as your name, email address, phone number and WhatsApp number
• Property information — such as property location, type, bedrooms, amenities and rental details
• Communication content — messages you send through forms, email or WhatsApp
• Technical data — such as IP address, browser type, device information, pages visited and referral source
• Cookie and analytics data — collected through cookies and similar technologies as described below

You choose what to share with us. However, if you do not provide certain information, we may be unable to prepare an assessment or deliver our services effectively.

2. How We Use Information

We use personal information for legitimate business purposes, including:

• Responding to inquiries and property assessment requests
• Providing property management and concierge services
• Coordinating guest operations, maintenance and local support
• Improving website performance, content and user experience
• Measuring marketing effectiveness and website traffic
• Protecting our business, website and users from misuse or fraud
• Complying with legal obligations and enforcing our agreements

3. WhatsApp / Contact Form Data

When you submit our website contact or assessment forms, we collect the details you provide so we can review your property, prepare estimates and follow up with you.

If you contact us on WhatsApp, we process the information you voluntarily share in those conversations, including your phone number, messages, photos or property details. WhatsApp is operated by a third party and is subject to its own privacy terms.

By submitting a form or messaging us, you consent to being contacted regarding your inquiry and related services. You may request that we stop marketing communications at any time.

4. Property Information

To manage or assess your property, we may process operational information such as address or area, access instructions, listing details, photos, pricing data, booking history and maintenance notes.

This information is used solely to deliver management services, support owners, coordinate service providers and improve rental performance. We treat property and owner information as confidential and share it only where necessary for operations or legal compliance.

5. Cookies & Analytics

Our website may use cookies and similar technologies to remember preferences, understand how visitors use the site, and improve functionality. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website performance or features.

6. Google Analytics / Google Ads Tracking

We use Google Analytics (measurement ID: G-YCRMWYPBKP) to understand how visitors interact with our website, including pages viewed, session duration and general traffic sources.

Google may also process data for analytics, advertising measurement or remarketing where applicable. This may involve cookies, device identifiers and usage data processed according to Google's policies.

You can learn more about how Google uses data at policies.google.com/privacy. You may also use Google's ad settings or browser tools to manage certain tracking preferences.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, provide services, resolve disputes, enforce agreements and meet legal obligations.

Inquiry data may be retained for a reasonable period if you do not become a client. Client and property records are retained for the duration of the management relationship and as required thereafter for accounting, legal or operational purposes.

8. Third-Party Providers

We may share information with trusted third parties where necessary, including:

• Website hosting and infrastructure providers
• Analytics providers such as Google
• Cleaning, maintenance and local operational partners
• Booking platforms such as Airbnb and Booking.com, where relevant to listing management
• Professional advisers or authorities where required by law

These providers are permitted to process information only as needed to perform their services or comply with law. We do not sell personal information to data brokers or unrelated marketers.

9. Data Protection

We apply reasonable administrative and technical safeguards to protect personal information against unauthorized access, loss, misuse or alteration.

No method of transmission or storage is completely secure. While we take privacy seriously, we cannot guarantee absolute security of information transmitted over the internet or messaging apps.

10. User Rights

Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate data, deletion of certain information, or restriction of specific processing activities.

To exercise these rights or ask questions about your data, please contact us using the details below. We may need to verify your identity before responding.

11. Contact Information

For privacy-related questions or requests, please contact:

• Palm Keys Marrakech
• Marrakech, Morocco
• WhatsApp: +212 675 318 177
• Website: www.palmkeysmarrakech.com

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised "Last updated" date.